Privacy Policy

SwiftMe — Cloud Call Center & Omnichannel Inbox, operated by SwiftMe Technologies Ltd.
Effective date: 30 August 2026 · Contact: tanvermehede@outlook.com

1. What SwiftMe is

SwiftMe (swiftme.app) is a business communication platform. Companies use it to run their call center and to answer customer messages from connected channels — Facebook Pages (Messenger), Instagram, WhatsApp, Telegram and website chat — in one shared team inbox.

2. Information we collect

• Account data — names, email addresses and roles of the business's staff who use SwiftMe.
• Customer conversations — messages, attachments and public profile information (name, profile picture) of people who contact a business through its connected channels. This data is received from the platform the customer used (for example Meta's APIs when a customer messages a connected Facebook Page).
• Call data — call detail records and, where the business enables it, call recordings.
• Technical data — log and usage data needed to run and secure the service.

3. How we use it

Solely to provide the service to the business that connected the channel: displaying conversations to that business's agents, routing and automation the business configures, and the business's own reporting. We do not sell personal data, use it for advertising, or share it with unrelated third parties.

4. Platform data (Meta and other providers)

Data received from Meta's APIs (Messenger, Instagram, WhatsApp) is used only to show and answer the conversation inside the connecting business's inbox, in line with Meta's Platform Terms and Developer Policies. Access tokens are stored encrypted. We request only the permissions needed for messaging: listing the business's Pages, receiving and sending messages, and webhook subscription management.

5. Storage and security

Data is stored on secured servers with encryption in transit (TLS) and strict tenant isolation — one business can never read another business's data. Access tokens and credentials are stored encrypted at rest.

6. Retention

Conversation and call data is retained while the business's account remains active, so agents keep their history. When a business disconnects a channel or closes its account, the associated data is deleted on request (see below).

7. Data deletion

To request deletion of your data:

• End customers — contact the business you messaged, or email us at tanvermehede@outlook.com naming the business and channel; we will delete your conversation data within 30 days.
• Businesses — email the same address from your admin account to delete a channel's data or your entire workspace.
• Facebook users — you can also remove the SwiftMe app in your Facebook settings (Settings → Apps and Websites), which stops all further data access.

8. Changes and contact

We will post any changes to this policy on this page. Questions: tanvermehede@outlook.com.